All items, excluding final sale, may be returned for refund, store credit, or exchanged within 30 days of receipt of goods. Please contact customer service by email help@orka.fr before sending back any returns.

Shipping costs will be covered on a case by case basis to ensure we are living up to our standards of the least impact on our environment as possible. Items being returned must be unused, and in their original packaging to be accepted. Mastrad Inc. is not responsible for returned items until they are received by our warehouse. Customers should insure, and, or track their returned items.

Refunds will be processed within 7-14 business days using the original form of payment.